Meningkatkan Aksesibilitas dan Efisiensi Layanan Publik Melalui Program Pengaduan Online di Desa Paomacang Kecamatan Sukamaju Selatan
DOI:
https://doi.org/10.53769/jpm.v4i1.254Keywords:
layanan publik, pengaduan online, aksesibilitas, efisiensi, desaAbstract
Desa Paomacang di Kecamatan Sukamaju Selatan masih menghadapi kendala dalam aksesibilitas dan efisiensi layanan publik. Hal ini disebabkan oleh beberapa faktor, seperti jarak tempuh yang jauh ke kantor desa, keterbatasan waktu masyarakat, dan kurangnya informasi tentang layanan yang tersedia. Penelitian ini bertujuan untuk meningkatkan aksesibilitas dan efisiensi layanan publik di Desa Paomacang melalui program pengaduan online. Program ini memungkinkan masyarakat untuk menyampaikan pengaduan dan keluhan tentang layanan publik secara online melalui platform website dan aplikasi mobile. Penelitian ini menggunakan pendekatan partisipatif. Program pengaduan online dirancang dan diimplementasikan dengan melibatkan masyarakat secara aktif. Hasil penelitian menunjukkan bahwa program pengaduan online efektif dalam meningkatkan aksesibilitas dan efisiensi layanan publik di Desa Paomacang.
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Copyright (c) 2024 Iin Indrianto, Zidan Ramdhan, Kasih Nur Cahaya, Besse Herdiana, Haspida Nur
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